Application Support Engineer

Location: Jakarta

As an Application Support Engineer you are responsible for the operation of ASYX applications. You will monitor and maintain applications and follow up on any deviation from normal operating conditions. You will follow up on 2nd line support requests and you will take corrective action to restore normal operation as soon as possible and analyze the root cause of incidents. Based on this you will propose changes to prevent similar incidents from happening in the future again. You will directly report to the Technical Operations Lead.

Responsibilities

Monitor and maintain ASYX applications and report deviations from normal operation
Proper follow up on 2nd line support requests
Take corrective action to restore normal operation
Analyze root cause of incidents and propose changes to prevent

Requirements

You have at least 2 years’ experience with application support
You possess good English speaking and - writing skills
You are a no-nonsense, hard-working, “get-on-with-the-job” type of person

ASYX is a financial supply chain management firm based in Indonesia and Singapore, specializing in software solutions and services for both the physical and financial supply chain. We work with organizations across the industry, producers, distributors, retailers, and service companies in Indonesia, Kenya, Hong Kong and Singapore.

Join ASYX and unlock a world of endless possibilities for your career. We are dedicated to creating an environment where innovation thrives, ideas flourish, and employees are empowered to reach their full potential. By working with us, you will be part of a dynamic team that pushes boundaries, embraces change, and spearheads groundbreaking solutions in our industry. We foster a culture of collaboration, where diverse perspectives are celebrated and individual contributions are recognized and valued.

At ASYX, we prioritize the growth and development of our employees. Through comprehensive training programs, mentorship opportunities, and ongoing support, we provide the tools and resources needed to excel in your role and advance in your career. We believe in work-life balance and understand the importance of a supportive and flexible work environment. With a strong focus on employee well-being, we offer competitive benefits packages and opportunities for personal growth. Join us and be part of a company that values its employees, promotes a culture of innovation, and is committed to making a positive impact in the world. Together, we can achieve extraordinary things.