ASYX Operations

operations.jpg ASYX provides a full range of services to help you succeed in your supply chain management investment:

  • End-user support: helpdesk and technical support services to users across our tenants, including first line end-user support and second line application support (incident and problem management).

  • Infrastructure services: infrastructure services such as infrastructure and platform configuration management, maintenance such as patching, backup and disaster recovery services.

  • Information security: security services such as access management, data protection, security monitoring, and incident response.

  • Project management: project management services to support our partner's implementation projects, including project planning, execution, and monitoring.

  • Business intelligence and analytics: data analytics and reporting services to support our partner's decision-making processes.

All our support services are provided based on clearly defined service level agreements (SLA) and frequently reviewed based on defined KPIs. This ensures transparency, accountability, risk mitigation and efficient service delivery which benefits all parties.

Our operations are strictly controlled to ensure security and data protection. Our security management framework complies with the requirements of ISO 27001. This framework is frequently reviewed and updated based on risk assessments. Furthermore, the security management framework is externally audited and certified compliant.

To develop our solutions, we follow an agile development approach, a software development methodology that emphasizes flexibility, collaboration, and iterative delivery. It promotes adaptive planning, continuous improvement, and close collaboration between cross-functional teams. Some advantages of an agile approach are:

  • Flexibility and Adaptability: Agile allows for changing requirements and priorities throughout the development process. The iterative nature of Agile allows teams to respond quickly to customer feedback and market changes, ensuring that the final product meets the evolving needs of the business and stakeholders.

  • Customer Collaboration: Agile encourages regular and close collaboration with customers or stakeholders. By involving them in the development process, teams can gain valuable insights and feedback that helps align the product with customer expectations. This collaboration fosters a customer-centric approach and improves the overall quality of the product.

  • Faster Time to Market: Agile promotes shorter development cycles, often referred to as sprints or iterations. These iterations focus on delivering working software in a short timeframe, allowing us to bring features or updates to the market more quickly. This accelerated time to market can provide a competitive advantage and generate early feedback from our customers.

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