Service Desk Agent

Service Desk Agent

Location: Jakarta

As a Service Desk Agent, you will be the first point of contact for our customer. You will see that customer service is provided according to highest possible standards. You will ensure that proper escalation procedures are followed to 2nd level support. You will propose structural improvements to the internal process and systems. You will directly report to the Service Desk Lead.

Responsibilities

  • Ensure customer service provisioning according to the highest possible standard
  • Ensure proper escalation procedures are followed to 2nd level support
  • Propose changes and improvements to internal process and systems

Requirements

  • You have proven experience in as a customer service representative
  • You are computer literate
  • You possess good English speaking and - writing skills
  • You are a no-nonsense, hard-working, “get-on-with-the-job” type of person

Why join us?

ASYX is a financial supply chain management firm based in Indonesia and Singapore, specializing in software solutions and services for both the physical and financial supply chain. We work with organizations across the industry, producers, distributors, retailers, and service companies in Indonesia, Kenya, Hong Kong and Singapore.

Join ASYX and unlock a world of endless possibilities for your career. We are dedicated to creating an environment where innovation thrives, ideas flourish, and employees are empowered to reach their full potential. By working with us, you will be part of a dynamic team that pushes boundaries, embraces change, and spearheads groundbreaking solutions in our industry. We foster a culture of collaboration, where diverse perspectives are celebrated and individual contributions are recognized and valued.

At ASYX, we prioritize the growth and development of our employees. Through comprehensive training programs, mentorship opportunities, and ongoing support, we provide the tools and resources needed to excel in your role and advance in your career. We believe in work-life balance and understand the importance of a supportive and flexible work environment. With a strong focus on employee well-being, we offer competitive benefits packages and opportunities for personal growth. Join us and be part of a company that values its employees, promotes a culture of innovation, and is committed to making a positive impact in the world. Together, we can achieve extraordinary things.